Process Owner I2P (H/F)

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change and optimising the use of resources.

Created in July 2014 with managerial authority, GLOBAL BUSINESS SUPPORT (GBS) now has nearly 2,000 employees in several countries and entities working in a coordinated manner to provide an excellent  business support to ENGIE's Business Units and Corporate.

GBS currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems.

The ambition of Global Business Support is to be the reference operator of ENGIE’s support functions and the trusted partner of the Group's operational entities, such is the ambition of GLOBAL BUSINESS SUPPORT in its strong development.

To support this development, GBS Finance is looking for :

Process Owner – I2P

Position located in La Défense (92)

Role Purpose

This position is part of the global leadership team within the Global Business Support (GBS) Finance/Procurement organization. The purpose of the Process Owner role is to drive core process model design, updates, continuous improvements and next generation of changes in the Invoice to Pay process.

Scope

The scope of the I2P process covers from the initial invoice receipt until the payment of the supplier. The position also covers the T&E process.

Main responsabilities

GBS is mandated by Finance and Procurement to design and standardise the process Invoice to pay within the scope of GBS. This includes technology choices / satellite tools, which are to be made together with GET and the IT function in line with target enterprise architecture.

Therefore the Process Owner will be responsible for designing effective and efficient processes, managing core model deviations in alignment with relevant support functions – in particular Procurement, Finance and business stakeholders. He/she is the gatekeeper of the I2P process and works closely together with several different stakeholders. He/ she is a key member of process governance boards and will define and monitor the KPIs on the path to process excellence based on the existing dashboard of the Finance Business Line (# invoices/FTE, cost per invoice, payment delays, receipt date vs purchase order and vs payment date, best structure of th purchase order to facilitate optimization for payment, ….).

Three key aspects of the position :

• Designing and maintaining the I2P process as part of the GET P2P stream for all the core model versions we may have
• Looking for optimization and productivity gains
• The continuous search for simplification, through process automation and standardization, leveraging state-of-the art technologies and innovation (SaaS solutions, Robotics Process Automation, Artificial Intelligence, Machine Learning, Business Process Management, …)

Key Responsibilities

The Process Owner plays a key role in ensuring consistent adoption of optimized processes, implemented across all regions.

The I2P Process Owner and his/her team are the product owner and accountable for the delivery of a significant number of global ERP satellite applications (AccountsPayable workflow solution, electronic invoicing, CONCUR, …) incl. meeting of respective P+L targets within regional GBS budgets.

The following key activities will be performed by this role (on the defined scope) :

• Design Core Model processes in collaboration with regional GBS operations leads (process, management rules, RACI, roles & organization, internal control, satellite tools)
• Build and maintain stakeholder relationships across all regions and drive standardization of processes
• Review/ Approve/ Reject any exceptions to the Core Model with the regions
• Review/ Approve/ Reject change requests for change to processes by regions
• Ensure processes levels 1-5 are fully documented and for levels 6-7 the process is documented where it is meaningful to do so
• Supervise and mentor a number of Global Project Leaders for satellite applications and core model roll-out
• Drive Innovation to ensure that the end to end process is “future proof”. For that purpose, continuously scout the outside market for ideas and new solutions
• Strengthen relationships with the regions (Regional Heads, Regional Process Managers and Teams) through both solid governance, as well as informal and formal networking
• Realign core model process development with key stakeholders both internal and external to GBS (Procurement, Finance, Treasury, Legal etc.)
• Build and maintain stakeholder relationships across all regions and drive standardization of processes
• Support Global Projects Steering Committee Meetings to ensure for processes, appropriate direction is given to the project team and any process related matters are resolved in a timely manner 
• Examine and propose next generation of processes and solutions
• Support benchmarking activities and amend processes to achieve world class processing – ensure KPI and metrics driven performance measurement
• Define change in policies and procedures supporting optimized processes
• Ensure Internal control and compliance are embedded within process designs
• Contribute to, and align with GET design and deployment
• Reach out to I2P Process Owner peers in other companies for exchanges on best practices
• Define efficiency target for your own process and support/help operational teams to deliver efficiency performance with automation targets (tools to be used for example), best practices sharing and benchmarks
• Recrute the team that will support you in your activities and manage the budget allocated to change management.

Good to know

• Your scope of action will evolve on a Group global scale
• As Process Owner, you will report to the Head of GBS Finance and functionally to the Head of Process, Organization and Systems (POS) Direction at Corporate level.
• You will benefit from a strong top-down support from ENGIE’s Executive Committee and the Functions referents
• You will work closely with the Entities and take care of the operational staff onboarding

Expected Skills

• High degree of accountability and ability to deliver measurable outcomes
• Proven track record of having managed complex transformation projects with digital components
• Strong I2P and also P2P process knowledge with ability to redefine processes from end to end to support Business needs
• Effective collaboration skills with peers, stakeholders and partners across the organization
• High level of Interpersonal/ communication skills with an ability to communicate and present at different levels of the organization
• High level of autonomy and leadership
• Strong analytical skills to resolve critical issues and ensure programs stay on track
• Strategic thinking and process impact understanding
• Change agent with strong problem-solving skills and capacity to convince
• Transversal mindset and ability to work across processes, geographies, languages, cultures, business maturity levels
• Digital Native
• Fluency in English mandatory / French and other European languages are desirable

Background and Experience

• Must have 10 to 12 years of experience in the transformation of operational processes and their related systems
• Must have experience of working with key stakeholders across functions up to Executive level
• Experience of working in a Global Business Services environment desirable.