IS Team Leader - Support

Requisition ID:  7128


About US (GEMS):

ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

3,300 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our +120,00 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 4 expertises:

• Asset management

• Energy transition services

• Energy supply & global commodities

• Risk management & market access


At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.


More info on GEM Hub ( or LinkedIn (



The CTM team (Contract and Transaction Management) is overseeing the maintenance and evolution of the handful of Trading systems (Meteor, Sungard Zainet, Orchestrade, …) that allow GEMS to partake in all kinds of Market activities.

Within CTM, Deal & Risk Management support team is in charge of supporting Meteor & Orchestrade (target system) with their satellite components. Support is covering both Business & technical support from deal booking to various batch reporting.


Role: Team Leader 

Production Support Team lead :

  • Lead Production Support team (Paris & Brussels) in charge of the Level 1 and Level 2 support on GEMs trade booking applications (Meteor and Orchestrade).
  • Interact with infrastructure, release management, change management, DBA and application teams.
  • Provide regular status reports to management on application status and other metrics.
  • Collaborate with management to improve and customize reports related to production support.
  • Prioritize issues raised and resolve them accordingly.
  • Coordinate escalation and resolution of major service issues.
  • Keep the team motivated and work out plan for them based on their career aspirations
  • Identify any skill gaps in the team and plan for proactively closing the gaps through internal/external training as needed
  • Push the team operating model to ensure a global coverage is ensured across Europe & APAC regions or any other region that might integrates the landscape in the future
  • Work with the team to develop Standard Operating Procedure (SOP) documents
  • Work closely with development teams to ensure that solutions are designed with customer user experience, scale/performance and operability in mind.


Hard skills:


  • Must have:
    • Experience supporting high availability and high critical applications
    • Strong analytical skills
    • Very strong communication skills
    • Prior experience of managing geographically distributed teams
    • Hands on with problem solving
    • People management skills
    • Windows Server 2016+ environment
    • MS SQL Server / Sybase / Mongo DB working environment


  • Good to have:
    • Previous experience on Orchestrade (Trading application)


Soft skills:


  • Must have:
    • Business facing mentality
    • Communication (written & oral)
    • Tactical thinking
    • Taking initiatives
    • Working together locally & globally
    • Automation thinking
    • Securing IT systems : least privileges  rules, access reviewing process


  • Good to have:
    • Agile methodology
    • Communication (written & oral)
    • Tactical thinking



Education and professional background:

  • Master degree in engineering with a proven specialty in IT  or equivalent
  • 5+ years of overall experience in production support role in investment banking / trading room environment, ideally with knowledge on energy trading markets .




Mandatory :

  • Fluent English as a working language
  • Fluent French is mandatory


Occasional travels to Brussels are expected

Potential travels to Singapore might be asked.


If you meet these requirements, then you are the talent we are looking for. Do not waste time! 

Apply by attaching your updated CV, regardless your gender.


ENGIE Global Energy Management & Sales is committed to create a gender-neutral environment that unlocks the potential of everyone and provide equal employment opportunities for all individuals. 


All our positions are open to people with disabilities, please let your recruiter know if you need reasonable accommodations to be able to participate in the recruitment process, they will be happy to assist you. 


About ENGIE:

Our group is a global reference in low-carbon energy and services. Our purpose (“raison d’être”) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, renewable energy, services) to offer competitive solutions to our customers. With our 170,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress


Business Unit:  GEMS
Division:  GEMS - EC IS
Legal Entity:  ENGIE Global Markets S.A.S.
Contract Type:  Permanent
Job Type: 
Professional Experience:  Skilled ( >3 experience <15 years)
Education Level:  Master's Degree