CMMS Operator

Job Purpose:

To administrate all documents related to the project. To operate the maintenance management system. To establish reports and dashboard.

Key Responsibilities:

• Document management and office administration
• Attend calls in proper manners and maintain call logs.
• Fast and efficient handling of queries with Operator, Client & technical teams.
• To priorities calls in accordance with procedure.
• Create service request and work orders on the CMMS/CAFM system accurately.
• Assign, generate and schedule Work orders for technical teams (Planned Preventive Maintenance).
• Following up with Engineers/Supervisors on all work requests to ensure they are completed within the KPIs generated by MMS & SLA.
• Ensuring that the work orders are completed in CMMS/CAFM system.
• Manage PPM/CM/PRED work orders is issue and update feedback closure.
• Updating CMMS/CAFM accurately and appropriately with feedback from site management and staff.
• Communication with site management and staff relating to calls/emails received.
• Ensure that a high level of service is maintained between clients & Operational staff, (internal and external).
• Adherence to IMS policies and procedures.
• Data Entry as assigned by Management.
• Implement follow up paperwork to ensure completion.
• To undertake day-to-day administration associated with CMMS facility.
• Establish regular performance/Weekly dashboard reports for the maintenance manager/Supervisor
• Establish monthly, quarterly and yearly reports for the Manager/Supervisor/Client.
• Support activities to improve the functionality.
• Attendance, Punctuality & Flexibility with shifts. To work within shift Rota to cover 7 day/week 24 hours/day including statutory holiday periods.
• To provide cover for colleagues as and when need arises i.e. during absences. Carry out other duties as directed by the line manager or MMS Supervisor.
• To undertake training and be an active Team Member.
• Report to your team supervisor on a regular basis regarding workload, quality workmanship and key issues.
• Develop a clear understanding of the ECES quality and safety procedures and processes regarding engineering documentation. Implement ES’s customer service charter to ensure excellent customer service.

QHSE:

• Take reasonable care of your own health and safety and not put other persons – fellow employees and members of the public – at risk by what you do or don’t do in the course of you work
• Cooperate with any company efforts to improve health and safety at work
• Comply with any reasonable instruction given to you in the interest of health and safety
• Not to interfere with or misuse anything that’s provided for your health, safety or welfare
• Report any accidents, injuries or illness you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware off that involves a fellow employee or member of the public at your place of work

Skills Required:

• Ability to work in an individual and team environment.
• Well-developed customer service skills
• Time Management.
• English spoken and written is essential.
• Knowledge of the property and facility management.
• Technical knowledge of building services operations is an advantage.
• Have understanding in the principles of Quality Assurance and working to procedures.
• Have an understanding and experience of using computerized logging systems.
• Ideally experience in use of CMMS/CAFM system.

Qualifications:

• Ideally a degree holder in business administration or related discipline.

Other Requirements:

• Driving license will be additional advantage.
• Minimum 3 to 5 years’ experience within Facility management.
• Minimum 3 to 5 years’ experience in CMMS/CAFM software.