Business Strategy Analyst

Job Title: Data Analyst Department:

Commercial & Customer Finance Reporting Line: Head of Commercial & Customer Finance

Location: Rwanda

About ENGIE Energy Access

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.5 million customers and more than 8 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.
   www.engie-energyaccess.com

Job Purpose/Mission

As a Data Analyst at Engie Energy Access, you will be responsible for collecting, processing, and analyzing data to provide valuable insights that contribute to informed decision-making. The ideal candidate should have a strong analytical mindset, proficiency in data analysis tools, and the ability to translate complex data into actionable recommendations.

KEY RESPONSIBILITIES

Business Intelligence, Reporting & Data Visualization (approx. 40%)

• Develop effective business intelligence strategies and analytics/visualization solutions for Customer Finance, Commercial, CX, and broader strategic metrics for use by key decision makers (Country Director, Head of Commercial, Head of Customer Finance, Head of CX, etc.)
• Design, develop, and own interactive Tableau dashboards to track key performance indicators, summarize sales and data trends, and enable EEA Rwanda to manage and monitor their sales performance.
• Generate regular reports including (1) monthly sales performance reviews; (2) monthly war room content for country leadership (3) monthly reports to leadership; (4) quarterly “Deep Dives” on performance and other key topics; (5) other ad-hoc requests.
• Analytics, Insights & Monitoring (approx. 40%)
• Monitor on an ongoing basis performance against key Customer Finance ,Commercial, CX, and other agreed metrics across EEA Rwanda, identifying improvement opportunities.
• Conduct ad-hoc rigorous analysis (including statistical analysis and data modeling) to evaluate performance, form new insights, highlight areas for improvement, and drive decision-making and sales strategies.
• Oversee analytics projects to extract, manage, and analyze sales data from multiple applications or sources (including SQL & field research)
• Work closely with the EEA Data Team to develop and validate predictive models, forecasts, or other data tools for sales and customer service.
• Provide support on broader analytical needs of the EEA Rwanda team, including analysis of pilots, interventions, sales operations, or field research work.
• Lead and manage industry reporting, competition reporting, or other external reporting, where opportunities exist.
• Conduct quantitative and/or qualitative investigations to better understand customer expectations in each segment, and to calculate market sizes.
• Keep abreast of industry best practices and standards for performance analysis, reporting, etc.
• Support piloting and A/B tests across major commercial levers including pricing, team structure, and commissions, and scale best practices for commercial activities amongst country teams.
• Analyze pilots and projects to determine their efficacy and potential for scale.
• Processes, Systems & Standards (approx. 20%)
• Document and standardize business rules and definitions for key processes in Customer Finance, Commercial and CX metrics to ensure alignment of all stakeholders.
• Work closely with other stakeholders and data users across the company to create and maintain control systems and review standards which ensure data quality and prevent discrepancies.
• Collaborate with data scientists, analysts, and engineers to ensure and improve data availability, integrity, accuracy, and reliability.
• Skills & Experience
• At least 2 years of work experience in fields such as data analysis, statistics, financial analysis, business analysis, or similar, particularly in sectors like retail financial services or telecommunications
• Bachelor’s degree or higher in a quantitative subject such as Math, Statistics, Economics, etc.
• Exceptional analytical skills and ability to synthesize and interpret qualitative and quantitative data into practical strategy recommendations.
• Experienced in building clear and insightful data visualizations with tools like (MS Excel, Tableau, Power BI, D3, plot, etc.),
• Able to build advanced queries using PostgreSQL, and comfortable with basics of database management and data engineering.
• Demonstrated ability to work across teams and functions on a technical project.
• Keen eye for detail and thoughtful investigation of data before relying upon it.
• Skilled in project management, with an exceptional ability to collaborate, influence, and execute strategy.
• Exceptional judgment, problem-solving skills, and ability to “Think Big & Make it Happen” both independently and collaboratively.
• Excitement about EEA’s mission and a deep desire to make an impact on off-grid and financially underserved customers in sub-Saharan Africa.

Language(s):

English
• Kinyarwanda
• French is a plus