Department Manager – Network & Cybersecurity Operation

BUCHAREST

ENGIE GBS ROMANIA

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimizing the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

We are seeking an experienced and proactive Team Lead to build, manage and develop our team of Operation Engineers and Experts based in Romania. This position plays a crucial role in ensuring seamless IT support across various time zones as part of our follow-the-sun model.

As a Department Lead, you will oversee the team's performance, provide guidance and support, and ensure effective communication and reporting to stakeholders.

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience, take on exciting challenges, and shape the path that suits you. Join us and be part of the adventure of our century!

What you will do:

• Team Management:
  • Lead and mentor a team of Operation Engineers and Experts, ensuring high performance and professional development.
  • Ensure the day-to-day management of the team, including all essential rituals (daily, weekly, F2F, performance reviews, etc.).
  • Ensure the recruitment process while continuously adapting to new and evolving needs.
  • Foster a strong, collaborative team culture focused on continuous improvement and excellence, ensuring alignment with the governance established in Paris/Brussels.
• Resource Allocation:

• Manage team resources effectively to ensure coverage and balance workloads. Coordinate with other regional leads to optimize support across all time zones, taking into account that part of the team will work during night-time (Bucharest hours) and week-ends.

•      Collaboration: Foster a collaborative environment within the team, with other Local & regional teams, as well as with global teams (NOC, Identity & Access Operations, Global SOC). Ensure smooth handovers and continuity of support across different time zones.

•      Reporting: Prepare and deliver regular reports on team performance, incident resolution times, and other key metrics to internal and external stakeholders. Maintain transparency and accountability.

•      Stakeholder Communication: Serve as the primary point of contact for stakeholders, addressing concerns and ensuring satisfaction with IT support services.

•      Agile Methodology: Lead the team in utilizing a basic Kanban agile method to manage and prioritize workload. Facilitate regular agile meetings and contribute to the agile process.

•      Process Improvement:

• • Identify and implement improvements to support processes : change, problem, incident, release management
  • Encourage a culture of continuous improvement and innovation within the team.

•      Incident Management: Supervise the resolution of incident tickets and requests related to :

• • Network and Connectivity : WAN / SD-WAN, LAN, Wi-Fi, DNS / DHCP, security (firewall, load balancer), monitoring tooling (Spectrum, Cacti, Syslog,…),
  • Identity and Access : OKTA, Active Directory, CyberArk, and Saviynt. Ensure ad-herence to SLAs and maintain high standards of service.
  • Cybersecurity Operations : L3 support, cybersecurity analysts

Desired education, expertise, and skills: 

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Proven experience in an IT support role with at least 3 years in a leadership or supervisory position, preferably in a global or multinational organization.
• Certification in relevant technologies (e.g., Cisco, Fortinet, OKTA, Active Directory, CyberArk, Saviynt) is a plus.

Soft Skills

• Leadership: Strong leadership skills with the ability to inspire and motivate a diverse team. Proven experience in managing and developing team members.
• Communication: Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely to various stakeholders.
• Problem-Solving: High analytical and problem solving abilities. Capability to think criti-cally and troubleshoot issues effectively under pressure.
• Customer Focus: Strong customer service orientation. Commitment to understanding and meeting the needs of internal clients.
• Time Management: Efficient time management and multitasking skills. Ability to priori-tize tasks and manage workload effectively in a fast-paced environment.
• Adaptability: Flexible and able to adapt to changing circumstances and requirements. Eager to learn and stay updated with new technologies and processes.
• Reporting: Proficiency in preparing detailed and accurate reports. Ability to present data in a clear and meaningful way to stakeholders.

Technical Environment

• CISCO Viptela / Meraki
• Fortinet, Palo Alto firewall
• Spectrum, Cacti
• OKTA
• Active Directory
• CyberArk and Wallix bastion
• Saviynt IGA
• Splunk SIEM
• Palo Alto XSOAR

Benefits:

• • Private health insurance for you and your family;
  • Opportunities for ongoing personal and professional development;
  • Meal tickets;
  • Work-life balance;
  • Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.