Helpdesk Engineer (Part-Time)

The working environment

Tractebel is an engineering company that is well known in the fields of energy, nuclear and infrastructure and enjoying an important worldwide position. The entity from Romania is currently seeking a HelpDesk engineer for a part time position (4 hours/ day).

The team is involved in a wide range of different projects, both in Romania and internationally.

Your function

• Offer technical support to users through thorough research, answering questions, and effective problem-solving.
• Provide users with timely and accurate solutions by identifying issues, researching answers, and guiding them through corrective steps.
• Enhance client satisfaction and references by creating and maintaining comprehensive documentation.
• Contribute to the development of client training programs by identifying learning issues and recommending instructional language.
• Accommodate client disabilities by suggesting appropriate devices and techniques.
• Mitigate legal challenges by vigilantly monitoring compliance with service agreements.
• Identify and address system performance issues, recommending necessary changes for improvement.
• Stay abreast of industry trends and technologies through continuous participation in educational opportunities and maintaining personal networks.
• Contribute to the accomplishment of information systems and organizational missions by delivering related results as needed.

Candidate’s profile

• Bachelor’s degree in Computer Science or related field.
• Proficient problem-solving abilities
• In-depth LAN knowledge
• Operating systems proficiency
• Customer service orientation
• Quality-focused approach
• PC proficiency
• Understanding of system administration principles
• Excellent communication and interpersonal skills.
• Fluent in English.