Digital Workplace Team Lead

BUCHAREST

ENGIE GBS ROMANIA

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimizing the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience, take on exciting challenges, and shape the path that suits you. Join us and be part of the adventure of our century!

What you will do:

As part of the launch of a new service center in Romania, we are seeking an experienced and proactive Team Lead to build, manage and develop our team of Operation Engineers and Experts based in Romania. That person will act as the primary liaison between the Romanian technical resources and the Central-based IT teams based in France and Belgium. They will be responsible for managing local operations, ensuring high service quality, and maintaining smooth communication between the locations.

Responsibilities:

• Lead and support a team of Workplace support technicians.
• Coordinate daily activities with Central-based IT teams.
• Act as a local point of contact for HR-related topics (leave, performance reviews, training, etc.).
• Ensure the recruitment process while continuously adapting to new and evolving needs.
• Foster a strong, collaborative team culture focused on continuous improvement and excellence, ensuring alignment with the governance established in Paris/Brussels.
• Monitor performance indicators (KPIs) and ensure adherence to SLAs.
• Contribute to the continuous improvement of operational processes and procedures.
• Ensure the quality and compliance of services delivered by the local team.
• Provide regular reporting to the Central IT management team.
• Serve as the primary point of contact for stakeholders, addressing concerns and ensuring satisfaction with IT support services.
• Participate in steering committees and operational reviews.
• Identify bottlenecks and propose corrective action plans.

Desired education, expertise, and skills: 

• Minimum 5 years in IT support roles, including at least 2 years in a coordination or team lead position.
• Strong knowledge of Workplace IT environments (Windows, Office 365, asset management, ticketing tools, etc.).
• Good understanding of multi-site IT support challenges.
• Fluent in English (both written and spoken); French is a strong asset.

Benefits:

• • Private health insurance for you and your family;
  • Opportunities for ongoing personal and professional development;
  • Meal tickets;
  • Work-life balance;
  • Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.