Product Operations Manager

JOB TITLE:

Product Manager, Operations

JOB CODE:

DEPARTMENT:

JOB FAMILY:

REPORTS TO:

DIRECT REPORTS:

No

WORK MODE:

Hybrid

LOCATION:

Boston, MA

FLSA CLASS:

HR to determine

INCENTIVE PLAN:

Short Term Incentive

SUMMARY: 

• Product Manager, Operations will orchestrate cross-functional collaboration designed to facilitate delivery of exceptional value to our clients with greater velocity. This position will work side-by-side with product managers, engineers, and customer representatives, among other stakeholders.

PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Leadership/ Financial Accountability/ Client Engagement/ Decision Making/

• Develop, manage, and continuously improve processes at scale that help the product and engineering teams meet their goals more efficiently and effectively.
• Engage with cross-functional teams to streamline processes and facilitate alignment.
• Plan, coordinate, and drive discipline around the processes for prioritization, design, build, test, and launch of new features and bug fixes.
• Ensure that product managers have the resources and information needed to prioritize and allocate resources effectively.
• Assist in the operationalization of customer insights and ensure a diverse range of customer feedback is captured and actioned as appropriate.
• Assist Product Managers in collecting and operationalizing market insights.
• Define and report success metrics to evaluate the efficiency and effectiveness of processes and solutions.
• Drive excellence in documentation and knowledge management.
• Ellipse Product Operations Managers (POMs) are on a path toward product management and report to senior members of the product management team. As such, POMs should expect hands-on experience in core product management responsibilities in addition to the responsibilities described above.

QUALIFICATIONS AND REQUIREMENTS: Education/ Certifications/ Experience/ Competencies/ Skills/ Abilities/ Other

• Education/ Certifications/ Experience
  • Bachelor's Degree required 
  • Master’s Degree preferred
  • <5 years’ experience in product operations or relevant experience, having delivered excellent software products, ideally B2B software applications.
  • Proficient analytical skills, ability to solve problems quickly, establish frameworks, ability to think on your feet and generalize solutions.
  • Excellent oral and written communication skills tailored for each of a wide variety of audiences, including customers and C-suite executives.
  • Entrepreneurial spirit, creative, and proactive approach to problem solving.
  • Ability to effectively work with and influence cross-functional teams to achieve results.
  • A strong, demonstrated passion for sustainability and/or carbon & energy management.
  • Experience with running product operations, agile development processes, and employing software development management tools effectively.
  • Proven organizational skills and superior time management skills are also required for success.
  • May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements
• Competencies/ Skills/ Abilities
  • Prior experience in the decarbonization domain a plus
  • Experience with Aha! and Jira
  • French speaking a plus
  • Strong verbal, written and interpersonal skills.
  • Experience with Microsoft Office suite of products
• Other
  • Passion to drive Engie Impact’s mission and values

  •  At Engie, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees. 

    We are committed to providing employees with a work environment free of discrimination and harassment.  All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications.  ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate. 

    The pay range for this role is: $73,000-110,000.

    The listed salary range represents ENGIE’s good faith estimate and is based on a wide range of factors, including candidate’s experience, industry knowledge, qualifications, seniority, and location. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.  

WORK ENVIRONMENT:

• Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week
• Health & Safety Working Requirements
  • Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station)
  • Adjustable ergonomic chair
  • Proper Lighting
  • Heating, air conditioning and ventilation to create a comfortable environment
  • Appropriate internet and bandwidth to conduct business
• Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees
• As a global organization, attending meetings and events during early mornings and evenings may be required
• Performing duties and attending events during the evening and on the weekend occurs occasionally and may be required
• Traveling off-site to employee and client locations globally, events and vendor meetings is required
• Occasional international business trips may be necessary, and a valid passport is essential
• Business travel required up to X% of the time

REQUIRED PHYSICAL ACTIVITIES:

• Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
• Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
• Adequate hearing and verbal abilities to communicate effectively in person, by telephone, and by video call
• Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
• Ability to lift and carry a stack of forms and documents weighing up to 15 pounds
• The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
• Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine or 10-Key numeric keypad.
• The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms) in multiple forms; in person speech; telephone, other remote speech
• Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.