One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimizing the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

What you will do:

At ENGIE, we're on a mission to accelerate the transition towards a carbon-neutral world. As a Service Management Coordinator, you'll play a crucial role in driving service excellence and operational discipline across ENGIE GBS Romania, directly contributing to our global impact.

This role ensures that local operations are fully aligned with the global GBS Service Management framework, that service delivery performance is transparent and controlled, and that teams operate within defined internal control standards.

Acting as a connector between local delivery teams and global Service Management, the Service Management Coordinator leads without direct authority — influencing, guiding, and coordinating stakeholders to ensure consistent service quality, effective issue management, and continuous improvement.

We Want You:

• Lead service governance and ensure adherence to global standards
• Coordinate service review meetings and drive accountability across service lines
• Prepare and consolidate performance dashboards with data-driven insights
• Oversee incident tracking and risk management processes
• Identify and support continuous improvement initiatives

Who Are You:

• Bachelor's degree in Business Administration, Management, or related field
• minimum 4 years of experience in Shared Services or corporate environment, preferably in service management, governance, or operational excellence.
• Solid understanding of internal controls and compliance frameworks.
• Strong influencing and stakeholder management skills
• Excellent organizational, analytical, and communication abilities
• Proficiency in Excel / Power BI or other analytics tools
• Familiarity with ITIL or similar service management methodologies and internal control frameworks (e.g., COSO, SOX) is an advantage.
• Fluent in English (French is an asset)

Benefits:

• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Annual extended holiday entitlement, depending on length of employment;
• Collaborative and innovation-driven work environment;
• Safe workplace equipped with state-of-the-art tools and technologies;
• Direct contribution to the energy transition and sustainability;
• Work-life balance.

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wpcontent/uploads/2022/09/ER_NotadeinformareCandidati.pdf.

Why We Care:

At ENGIE, we believe that every talent has a role to play in accelerating the energy transition. We make a difference and provide a fulfilling professional experience. Accept interesting challenges and build a career that reflects who you are. Join us and be part of this century's adventure!

ENGIE is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We encourage applications from all qualified candidates, regardless of origin, age, gender, sexual orientation, gender identity, religion, disability, or any other protected status under the law.