operation Infrastructure PILOT

BUCHAREST

ENGIE GBS Romania

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimizing the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

The Zscaler operation Manager is a member of the NOC Front office team, he is responsible for managing operational relationships with internal teams, suppliers, and partners to ensure the continuity of ZIA (Zscaler Internet Access) and ZPA (Zscaler Private Access) services. This role is strategic in maintaining secure and efficient internet services and access for end-users, while ensuring adherence to contractual commitments.

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience, take on exciting challenges, and shape the path that suits you. Join us and be part of the adventure of our century!

What you will do:

• Managing relationships with partners and suppliers
  • Maintain operational relationships with Zscaler teams and technical partners to monitor incidents and performance.
  • Coordinate update and improvement campaigns with suppliers and internal teams.

• Monitoring maintenance and updates
  • Oversee and manage maintenance notifications related to ZIA and ZPA services.
  • Ensure clear and effective communication regarding potential impacts of maintenance on internal users.

• Handling orders and configurations
  • Oversee the orders, deployments, and terminations of Zscaler services.
  • Verify that configurations and changes are accurately recorded and aligned with business needs in internal tools.

• Data management and CMDB quality
  • Ensure the accuracy and quality of Zscaler service information within the Configuration Management Database (CMDB).
  • Identify and resolve data anomalies or inconsistencies in collaboration with relevant teams.

Required skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• At least 2 years of technical experience in network and security operations in a complex infrastructure context.
• Knowledge of cybersecurity technologies, cloud solutions, and enterprise networks.
• Proficiency with collaboration and tracking tools (ServiceNow, Jira, etc.).
• Technical expertise in Zscaler solutions (ZIA and ZPA).
• Strong skills in managing partner relationships and coordinating technical teams.
• Familiarity with configuration management tools and databases (CMDB).
• Excellent communication skills to engage with a wide range of internal and external stakeholders.
• High level of organization and attention to detail for performance tracking and issue resolution
• General knowledge of networks and security infrastructures
• Web technologies
• Firewall security
• DNS/DHCP technologies
• AWS/Azure Cloud native network/security services
• Network tools : Monitoring and log collection (Spectrum, Splunk, Netscout)
• ITIL standards
• ITSM : Service Now

Benefits:

• • Private health insurance for you and your family;
  • Opportunities for ongoing personal and professional development;
  • Meal tickets;
  • Work-life balance;
  • Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.