IS Team Leader - Digital Workplace

Requisition ID:  19553
Location: 

BRUXELLES, BE, 1000

IS Team Leader

 

About US (GEMS):

ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation.

ENGIE is a global reference in low-carbon energy and services with a leading energy management business, piloted by its entity "Global Energy Management & Sales" who built its savoir-faire managing the Group’s large and diverse asset portfolio over 20+ years.

3,600 employees around the world develop our solutions, through +20 international business platforms. We cover the full energy mix: renewable and thermal power, natural gas & LNG, biomass, environmental products. Our experts provide tailor made solutions based on a wide range of savoir-faire in energy management with a strong focus on decarbonation and decentralization.

Our 190,000 clients span the entire value chain: producers, asset developers, financial players, utilities, distributors and industrials. Our global reach and strong local presence enable us to offer these diverse clients tailor-made services and respond to rapid changes in mature or emerging markets alike.

Our 4 expertises:

• Asset management

• Energy transition services

• Energy supply & global commodities

• Risk management & market access

 

At GEMS we encourage breakthrough results, team spirit, curiosity and innovation while preserving the right work/life balance for you.

 

More info on GEMS Hub (https://gems.engie.com) or LinkedIn (https://www.linkedin.com/company/engie-global-energy-management-solutions).

 

Context:

Within the IS Expertise Center (EC IS), the GEMS IS Helpdesk provides comprehensive support to approximately 2,000 users across France and Belgium, encompassing L1 to L4 support levels. For its workstation experts’ team, we are looking for a seasoned IT Team Lead. The ideal candidate possesses strong technical skills in workstation support, along with exceptional project management abilities.

 

Role:

  • Manage and lead a team of Workstation Experts to provide comprehensive support for all workstation-related issues and requirements within the GEMS IS Helpdesk team.
  • Collaborate closely with the Head of the GEMS IS Helpdesk Team.
  • Develop and implement the GEMS Digital Workstations strategy, in collaboration with GBS IT. Ensuring alignment with business objectives and technological advancements.
  • Establish and maintain control over the full portfolio of GEMS end points, including computers, tablets, mobile devices, and deployment tools.
  • Oversee the monitoring and management of tools such as Intune, Nexthink, Crowdstrike, and Zscaler.
  • Lead vulnerability management efforts to identify and remediate security risks.
  • Manage projects related to helpdesk activities, workstation-related initiatives and transversal CORE IS activities.
  • Collaborate closely with GBS IT to ensure alignment on workstation operations with the broader IT organization.
  • Develop, measure, and report on department-level KPIs.
  • Foster a culture of continuous improvement within the team, encouraging innovation and process optimization.
  • Mentor and develop team members, providing guidance and support for their professional growth.

 

 

Hard skills:

  • Strong technical knowledge of workstation hardware, software, and networking technologies, including operating systems, desktop applications, and server infrastructure.
  • Familiarity with virtualization technologies, such as VMware and Citrix, and cloud computing platforms like Azure and AWS is a plus.
  • Knowledge of workstation-related monitoring and management tools, such as Intune, Nexthink, Crowdstrike, and Zscaler.
  • Proven ability to manage critical projects with limited direct supervision
  • Exceptional communication skills with a passion for helping and empowering others

Soft skills:

  • Proven ability to lead and motivate a team, fostering a positive and collaborative work environment.
  • Excellent written and verbal communication skills to effectively communicate technical information, project updates, and procedures to both technical and non-technical audiences.
  • Strong interpersonal skills to build rapport with team members, stakeholders, and external clients.
  • Ability to listen actively, gather requirements, and understand the needs of different stakeholders.
  • Diplomacy and tact to navigate sensitive situations and maintain positive relationships.
  • Passion for providing exceptional customer service to users and stakeholders.
  • Ability to manage customer expectations and resolve issues promptly and efficiently.
  • Willingness to go the extra mile to ensure user satisfaction and overall IT service delivery.

 

Education and professional background:

  • The candidate should have a master's degree and relevant experience in the IT field
  • Experience in a trading or similar fast-paced, demanding environment is a plus

Languages:

  • Fluent in English
  • Proficient in French
  • Proficient in Dutch

Travels:

  • Frequent travels between Brussels and Paris
  • Willing to occasionally travel worldwide in the context of projects

If you meet these requirements, then you are the talent we are looking for. Do not waste time! 

Apply by attaching your updated CV, regardless your gender.

 

ENGIE Global Energy Management & Sales is committed to create a gender-neutral environment that unlocks the potential of everyone and provides equal employment opportunities for all individuals. 

 

All our positions are open to people with disabilities, please let your recruiter know if you need reasonable accommodations to be able to participate in the recruitment process, they will be happy to assist you. 

 

About ENGIE:

Our group is a global reference in low-carbon energy and services. Our purpose (“raison d’être”) is to act to accelerate the transition towards a carbon-neutral world, through reduced energy consumption and more environmentally-friendly solutions, reconciling economic performance with a positive impact on people and the planet. We rely on our key businesses (gas, power, renewable energy, services) to offer competitive solutions to our customers. With our 96,000 employees, our customers, partners and stakeholders, we are a community of Imaginative Builders, committed every day to more harmonious progress.

Business Unit:  GEMS
Division:  GEMS - EC IS
Legal Entity:  ENGIE GLOBAL MARKETS, BELGIAN BRANCH
Contract Type:  Permanent
Job Type:  Full - Time
Professional Experience:  Skilled ( >3 experience <15 years)
Education Level:  Master's Degree