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Cookies policy

Engie (Electrabel NV/SA – Simon Bolivarlaan 34, 1000 Brussels – BE 0403.170.701) uses cookies and similar technologies (collectively referred to as "cookies") on its website and apps. Cookies are small information files that are stored on your device when you visit our website or use our apps. They enable the website to remember you actions and preferences over a period of time, such as your language preference or login information.

On your first visit to our website and apps, and at regular intervals, you will be asked to agree to the use of cookies. You can indicate with which type of cookies you agree or disagree. You cannot refuse functional cookies.

Below you will find more information about the use of cookies on our websites and apps and the possibility to adjust your cookie preferences at any time.

Types of cookies

Our websites and applications use 2 types of cookie categories:

  • “First party cookies”: installed and managed by ENGIE on our websites and applications (e.g. choice of language, etc.).
  • "Third party cookies": installed by a third party during your browsing on our sites or applications (e.g. in the context of communication / promotion campaigns).

How we use cookies 

We use cookies for the following purposes:

  • Functional cookies (first party cookie): cookies that are necessary for our websites and apps to work properly. These cookies are necessary, for example, to log in to the customer zone or to remember your language choice. These cookies cannot be deactivated.
  • Analytical cookies (third party cookie): cookies that collect information about how visitors use our websites and apps (pages visited, average duration of the visit, ...), to improve their functioning, to adapt the content to the wishes of the visitors and to optimize your browsing experience.
  • Comfort cookies (first party cookie): cookies to increase your surfing comfort and provide you with a more personalized surfing experience, for example by rearranging the content of a page or by pre-filling certain information in a form.
  • Commercial and social media cookies (third party cookie): cookies that collect information about your surfing behavior with the aim of offering you advertising or content that you are interested in, on our websites and apps, but also outside of it via banners or direct messages (such as e-mail, SMS, post, …). These can also be third-party cookies to improve the content and functioning of our website and apps or to monitor and optimize the ENGIE banners on other websites or other apps. With these cookies you can also share the content of our websites and apps with other people via social media.


Legal basis

Functional cookies will be processed on the basis of legitimate interest. It is our priority to make the website as user-friendly as possible for the website visitors.

Other cookies will only be processed with your consent.

How long do we store the cookies?

Functional & comfort cookies


Oracle


JSession ID

Purpose: created by the Oracle server and store a java session ID.
Expiration: end of session (when you leave our website).


ORA OTSS Session ID

Purpose: Sourcing stores the application session.
Expiration: end of session (when you leave our website).


ORA OTSS Session ID

Purpose: use flash to store “uploadify” (plugin for jQuery) sessions.
Expiration: end of session (when you leave our website).


ORA OTSS anchor

Purpose: handle anchors in the deep links (click on apply, share)
Expiration: 2 seconds


Single Sign-on (LoginAuth.OIF.VerifyMode.cookie)

Purpose: used to allow end user to log in with a single ID and password.
Expiration: 1 year

ANALYTICAL COOKIES


Google Analytics


General remark: ENGIE can’t identify a specific person based on his IP through Google Analytics, we only check at global trends in order to understand website performance (top pages, average visit duration, source of traffic,…).

_utma

  • Purpose: Used to distinguish users and sessions.
  • Expiration: 2 years
  • Provider: engie.com

_utmb & _utmc

  • Purpose: Both cookies work together to calculate the time you spend on ENGIE website (_utmb track the time you enter our site, utmc the time when you leave our website).
  • Expiration: end of session (when you leave our website).

_utmt & _utmc

  • Purpose: Used to throttle request rate.
  • Expiration: destroyed when you leave our website

_gid

  • Purpose: set a unique ID per user.
  • Expiration: 1 day
  • Provider: engie.com

_ga

  • Purpose: used to define a unique ID per user and generate analytics data.
  • Expiration: 2 years
  • Provider: engie.com

Google tag Manager

The Google Tag Manager (GTM) help us to set & manage tags on our site. 

tc_cj_v2

  • Purpose : Google Tag Manager
  • Expiration: 1 year
  • Provider: engie.com


_utmy

Purpose: This cookie is used as a custom variable such as segmentation (particulier, professional, Industry,…), gender (Male/female),…

Expiration: 2 years

_utmz

  • Purpose: allow ENGIE to understand how did end users came to our website (email, campaign, google search engine,…) and to understand the navigation (page visited) on our website.
    Remark: ENGIE can’t identify a specific person based on his IP through Google Analytics, we only check at global trends.
  • Expiration: 6 months


COMMERCIAL & SOCIAL COOKIES

Double click (Google) 

IDE

  • Purpose: Enregistrer et signaler les actions de l'utilisateur du site Web.
  • Expiration: 1 year
  • Fournisseur :  Google doubleclick.net


Adjust your cookie preferences

You can adjust your cookie preferences for our websites and apps, as you can see in the overview above.

You can set your browser or device so that it only accepts certain cookies or does not accept any cookies. You can find information on how to adjust the cookie settings under Help or Tools in most browsers or devices.


You can also remove the already installed cookies from your computer or device at any time.

If you refuse or delete cookies, our websites and apps may not function or no longer function optimally.

More info about privacy

For more info about your right of privacy can be found in our Privacy Policy.